Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to do request.

Please email marketing@palimera.com.my or  Whatsapp us first and indicate the Subject: RETURN REQUEST. Attached the photos of the item and receipt. 

To be eligible for Return, your item must be in good same condition from the day you received it, unworn or unused, with tags, and in its original packaging. At the same time, kindly attached the receipt or proof of purchase. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send the Return Item.. 

NOTE: Items sent back to us without requesting via Email will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on item(s) that is personalized such as pen that is engraved with name or items that is customized with name or logo.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 30 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 30 business days have passed since we’ve approved your return, please Whatsapp us or email at marketing@palimera.com.my.